Refund policy
This policy explains the general refund and cancellation information for services or support requested through Satellite Radio Setup Guide.
General refund policy
Satellite Radio Setup Guide provides general informational guidance for vehicle owners. Because information and telephone assistance may be provided based on the request received, refund eligibility may depend on the specific service or support involved.
Cancellation requests
If you need to cancel a requested service or support, please contact us as soon as possible by phone. Cancellation requests are reviewed based on the status of the requested service.
Eligibility for refunds
Where a refund is applicable, the request may be reviewed based on the service requested, whether assistance has already been provided, and any applicable terms associated with that service.
Third-party charges, provider fees, account charges, or payments made directly to another service provider are subject to that provider's own refund and cancellation policies.
Third-party services
Satellite Radio Setup Guide does not control billing, subscriptions, activation fees, or charges imposed by third-party providers. Refund requests relating to those services should be directed to the applicable provider according to its terms.
How to request a refund
For questions about a potential refund, contact our general information line at +1 877 370 6623 .
Please provide only the information necessary to help locate your request. Do not share passwords, full payment card numbers, security codes, or other highly sensitive information.
Policy updates
This refund policy may be updated from time to time to reflect changes to our informational services or business practices. The current version published on this website will apply to future requests.